Empower your Zendesk knowledge base with video tutorials

Empower your Zendesk knowledge base with video tutorials

29 May 2023

Do you use Zendesk as your help center tool? If so, congratulations on making a wise choice! Zendesk is renowned as one of the most popular and trusted platforms for delivering exceptional customer support. Its user-friendly interface and robust features have made it a go-to solution for businesses of all sizes.

Now, imagine taking your Zendesk Help Center to the next level. How? By incorporating engaging video tutorials and how-to videos into your support strategy. It's a decision that can truly make a difference in enhancing your customers' experience and boosting their satisfaction.

WowTo, a revolutionary new tool in the realm of support video content creation, is here to transform the way you build and host how-to videos, step-by-step guides, and troubleshooting tutorials. With WowTo, the process of creating captivating videos becomes an effortless endeavor.

WowTo is not just another run-of-the-mill video creation tool. It's a cutting-edge platform that caters to the specific needs of businesses seeking to leverage the power of video content for user onboarding, troubleshooting, and providing comprehensive how-to guides. Its innovative approach makes the entire process streamlined and accessible to users of all levels of technical expertise without requiring any coding skills.

WowTo seamlessly integrates with Zendesk, enabling you to effortlessly host your videos as a video knowledge base directly within your Zendesk Help Center. This integration empowers businesses to enhance their customer support by providing visually rich, easy-to-follow video resources that complement their existing help center content.

By incorporating WowTo into your Zendesk Help Center, you can supercharge your support efforts, streamline customer onboarding, and empower users to troubleshoot common issues independently. The result? A more engaging and effective support experience that leaves a lasting impression on your customers.

In the upcoming sections, we will explore the value and benefits of using WowTo videos within your Zendesk Help Center. From improved user onboarding to simplified troubleshooting, get ready to explore the vast potential that awaits when you combine the power of WowTo with Zendesk. Let's dive in!

Why include videos in your Zendesk help center?

Incorporating videos into your Zendesk Help Center can bring a plethora of benefits that go beyond traditional text-based support. Here's why embracing video content can be a game-changer for your customer support strategy:

Enhances Clarity and Understanding

Videos provide a dynamic and visual medium to convey complex concepts and instructions. With step-by-step visual guidance, customers can easily follow along and understand the process more intuitively. This clarity eliminates ambiguity and reduces the chances of misinterpretation, resulting in improved customer comprehension and satisfaction.

Improves User Engagement

Video content has proven to be highly engaging and attention-grabbing. By integrating videos into your Zendesk Help Center, you capture customers' attention more effectively than plain text. Engaged users are more likely to spend time exploring your content, leading to a deeper understanding of your products or services.

Simplifies Troubleshooting

Troubleshooting guides are an essential part of any help center. By incorporating video tutorials, you can visually demonstrate the steps to resolve common issues, making the troubleshooting process simpler and more accessible for your customers. Videos allow users to see exactly how to navigate through problems, ensuring they feel supported and empowered to find solutions.

Consistent and Scalable Support

Integrating videos into your Zendesk Help Center offers many benefits, including improved support consistency and effortless scalability. By harnessing the power of videos as a standardized format for support content, you can ensure a uniform message and guidance across all customer interactions.

Once these informative videos are created, they can be effortlessly shared and accessed by multiple users simultaneously. This substantial reduction in the workload on your support team enables them to devote more time and effort to addressing intricate queries and delivering personalized assistance. Leveraging the inherent scalability of videos, you can efficiently cater to the support needs of an expanding customer base while maintaining impeccable quality and accurate information dissemination.

Visual Appeal and Memorability

Visual content has a higher chance of being retained in memory compared to text-based information. By incorporating visually appealing videos into your Zendesk Help Center, you leave a lasting impression on your customers. This can reinforce your brand, increase customer loyalty, and encourage repeat visits to your support resources.

Empowers Self-Service

Video tutorials empower your customers to solve their issues independently. By providing comprehensive how-to guides and self-help videos, you foster self-service capabilities within your customer base. This not only saves time for both customers and support agents but also builds confidence and trust in your brand's ability to provide reliable solutions.

Video Creation with WowTo

WowTo is the ultimate solution for crafting captivating how-to videos. With our user-friendly video editor, you can effortlessly create professional-looking step-by-step guides and tutorials in just minutes, regardless of your video editing experience. Here's why WowTo is the go-to tool for video creation:

  1. Simplified Process: WowTo's video editor is designed to streamline the creation of support videos. We make it easy for you to produce engaging content without the need for extensive technical skills.

  1. Versatility and Flexibility: WowTo offers a range of options to suit your video creation preferences. Whether you want to start from scratch by uploading images, screenshots, or visuals or use our Chrome extension for seamless screen recording with AI-generated voiceovers, WowTo has the flexibility to meet your specific needs.

  1. PPT and PDF to Video: Transforming static PDF and PPT files into dynamic videos is a breeze with WowTo. Our AI-powered conversion feature instantly converts your documents into visually captivating video content, saving you time and ensuring engaging support resources.

  1. Seamless Importing: If you already have a library of videos on platforms like Loom, WowTo makes it easy to import them into our editor. Take advantage of WowTo's comprehensive video editing tools to customize and enhance your existing content, elevating its quality effortlessly.

With WowTo's robust set of features, you can add annotations, subtitles, and captions in a wide range of languages, ensuring your content is accessible to a global audience. To enhance the audio experience, WowTo offers an extensive library of over 300 natural-sounding AI voiceovers to choose from. You can also incorporate background music options and add custom intros and outros to make your videos engaging and memorable. WowTo empowers you to create videos that leave a lasting impact on your viewers, capturing their attention and providing them with an exceptional support experience.

WowTo and Zendesk Integration

With the powerful integration between WowTo and Zendesk, you have all the tools to create and add video tutorials to your Zendesk help center seamlessly, regardless of your technical expertise. WowTo simplifies the hosting process, making it incredibly easy for you to showcase your videos in multiple languages. Whether you're a tech-savvy professional or a beginner, WowTo ensures a user-friendly experience every step of the way. To help you get started, we've prepared a comprehensive step-by-step video guide that walks you through the process effortlessly.

  1. Go to your WowTo account and create your support videos using the option that best suits you.
  2. Log in to your Zendesk dashboard and click the products icon at the top. Then, select the admins center to open the admin center page.
  3. In the admin center page, choose the Apps and Integration option, and then select Zendesk API.
  4. Enable the Token access option and click on "add API" to generate an API token. Copy the generated token.
  5. Go back to the product icon option and, select the guide option, then click on the "Get started" button.
  6. Within the guide section, click on general settings and choose "Display Unsafe Content" from the security section.
  7. Click the update button and then select the activate button.
  8. Once done, access the Help Center by clicking the Help Center link in the top right corner.
  9. You will see that your Help Center has been created within your Zendesk support portal.
  10. Now, navigate to your WowTo knowledge base dashboard and click on the site settings.
  11. In the site settings, go to the integrate section and locate the Zendesk Help Center settings option. Click on it.
  12. Fill in the required fields that appear, including the subdomain and Email Id, and paste the copied API Token.
  13. By following these steps, you will have your Video Knowledge Base hosted within your Zendesk support center.

Effortless Video Updates: Save Time and Simplify Maintenance with WowTo

As a Zendesk user, you understand the importance of providing up-to-date and accurate information to your customers through your support videos. However, traditional video editing can be a time-consuming and tedious process. Every time there's a feature upgrade, UI design change, or a need to add new steps or details to your videos, you're faced with the daunting task of re-recording and re-publishing the entire video. But fret not, because WowTo has the perfect solution that will save you precious time and eliminate the hassle.

WowTo revolutionizes the way you update and maintain your support videos. Once you've published a video using WowTo on your Zendesk Help Center, making changes is as simple as updating screenshots in a help article. Unlike traditional methods, you don't need to re-record the entire video, saving your team from the pain point of starting from scratch.

Whether you want to add a new step to provide more clarity, change the language for a wider audience, or elaborate further on a particular topic, WowTo's intuitive editing interface makes it incredibly easy. You have full control over your videos, allowing you to make precise adjustments and enhancements without the need for complex video editing skills.

WowTo understands that your time is valuable, and that's why the platform streamlines the video update process. This enables you to maintain an up-to-date video knowledge base on your Zendesk Help Center without sacrificing valuable resources.

Elevate Your Support Experience with WowTo

When two exceptional products collaborate, success and user satisfaction are guaranteed. WowTo is an innovative tool that makes video creation easier for support teams and improves user understanding in their preferred language. It seamlessly integrates with Zendesk, allowing you to effortlessly create engaging videos and customize them perfectly.

To fully experience the remarkable potential of WowTo, schedule a call with our team. We will walk you through the outstanding features of this tool, designed to transform your Zendesk Help Portal and provide an unmatched user experience. Don't miss this opportunity to unlock the full potential of WowTo and elevate your support content to new heights.

Get in touch with us today and embark on a journey of enhanced support and user engagement. With WowTo's cutting-edge capabilities, you can take your Zendesk Help Portal to the next level and witness the transformative power it brings to your support system.